Please read through these Frequently Asked Questions (FAQs) before placing an order!
Shipping Information
All orders will be shipped using Singpost from Singapore. Please opt for tracked shipping as we are not responsible for any lost mails.
Order Processing Time
2-3 working days after payment is confirmed
Delivery Times
Singapore: 1-3 working days from the date we ship
International: 16-24 working days from the date we ship
Shipping Fees
Below is a summarised table of the shipping fees (in SGD) involved. As shipping fees varies according to country and total items purchased, please cart out to find out the actual shipping fees involved.
| Singapore | International | |
| Flat Items Only (sticker/sticker sheet/art print) |
No tracking: $0.60 Tracking: $2.50 |
No tracking: $1.80
Tracking: $5.40 |
| Other Items | $2.50 |
No tracking: $8.30
Tracking: $11.90 |
If your cart consist of both flat items and other items, please choose "Consolidated Shipping" for flat items to avoid paying extra for shipping.
Exchange Information
Please note that all goods sold are non-refundable/exchangeable.
We are also not responsible for items damaged during shipping or lost mails as these are beyond our control. Please opt for tracked shipping whenever possible and we will do our best to ensure that your items are well packaged and protected before dropping them off for shipping.
Contact Information
Please feel free to contact us if you have any queries!
Instagram: @kooklesart
Email: [email protected]